Customer service research shows that ____ of customers defect from a company because they were treated with an attitude of indifference.

Answers

Answer 1
68% of customers defect from a company because they were treated with an attitude of indifference. Empathy from customer service associates plays a critical role with retaining customers.

Related Questions

When a company's output is consumed immediately and employees and customers interact directly, the firm uses and will tend to be flexible, informal, and decentralized?

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Final answer:

Companies with immediate consumer-facing outputs and employee-customer interactions tend to adopt flat organizational structures that are flexible, informal, and decentralized, focusing on service-centric operations and teamwork.

Explanation:

When a company's output is consumed immediately and there is direct interaction between employees and customers, the firm likely operates with a service-oriented and customer-centric approach. In such situations, traditional hierarchical structures are replaced by flat organizational structures, characterized by flexibility, informality, and decentralization. This paradigm shift, moving away from vertical integration and rigid management, encourages agility within the market economy by enabling companies to respond rapidly to economic fluctuations without the need for government intervention. Interactions and teamwork are emphasized, with team contributions to profitability being a key focus for hiring decisions. This setup fosters seamless horizontal flows of information and builds upon informal networks and tacit knowledge to swiftly form collaborative teams, facilitating a dynamic industrial organization crucial to maintaining competitiveness and innovation.

which of the following is not one of the four components of the business process

Answers

Final answer:

The four components of a business process include inputs, resources, activities, and outputs. Without the list of options, we cannot identify which is not a component.

Explanation:

The four primary components of a business process are inputs, resources, activities, and outputs. Inputs refer to the materials, information, or other resources that are necessary to start a process. Resources are the tools, equipment, and human skills required to carry out the process. Activities are the tasks or steps taken to transform inputs into outputs. Outputs are the results or products of the business process. Each component plays an essential role in the functionality and success of the process. Determining which of these is not a component requires an understanding of the context, as the original question seems to be missing the list of options to choose from.

José is trying to decide how to diversify his company so that it produces a larger variety of products and competes in new markets. this is a(n) example of a _____ decision.

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The fact that Jose tries to decide how to diversify his company so that it produces a larger variety of products and competes in new markets is an example for nonprogrammed decision. The nonprogrammed decision, different that the programmed decision appear in situations in which a manager faces uncertainty and there is a higher level of risk involved regarding a decision.

A workbook contains sales information for the first quarter and you are interested in finding the totals sales generated in january by the sales rep jim anderson. what function is best suited to handle the task?

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The function that is best suited in handling the task that will help you in seeking the information needed such as the total sales generated in January is the SUMIFS. This function will help in summing the values in the cells base on the dates or numbers provided.

Why are farmers suffering from low incomes in both more and less developed countries?

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With the increase in the ability to gain a greater yield per acre, there has become a larger amount of crops available, driving down prices. In addition, prices fluctuate due to seasonal factors and weather phenomena. Also, the competition with large factory farms has driven down prices due to the larger farms' ability to easily produce more product for a lower cost.

Taos company sold goods to a customer for $100 and collected $7.50 in sales taxes. what type of transaction is the collection of the sales tax? asset exchange transaction claims exchange transaction asset use transaction asset source transaction

Answers

asset source transaction
Final answer:

The collection of sales tax in this transaction is an asset exchange transaction. The Taos company sold goods to a customer for $100 and collected $7.50 in sales taxes.

Explanation:

The collection of sales tax in this transaction is an asset exchange transaction. In this case, the Taos company sold goods to a customer for $100 and collected $7.50 in sales taxes. The sales tax collected is considered an asset for the company because it represents money that the company has received as part of the sales transaction. It is an exchange of assets between the company and the customer.

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A five-year, seven-volume study by the russell sage foundation found that:

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A five-year, seven-volume study concluded by the Russell sage Foundation in 1999 found that the labor and housing markets are heavily influenced by racial stereotypes and attitudes. The study found that minorities were making less money and working less hours than whites.

Robert hitchcock is 40 years old today and he wishes to accumulate $500,000 by his 65th birthday so he can retire to his summer place on lake hopatcong. he wishes to accumulate this amount by making equal deposits on his 40th through his 64th birthdays. what annual deposit must robert make if the fund will earn 12% interest compounded annually?

Answers

The problem wants to find out the cash flow per period that Robert will make from his 40th birthday until his 65th birthday. We know that he wants to get $500,000 by his 65th birthday thus this is the future value of his money. To solve for the cash flow per period, the equation is Future value = Annuity * [((1+i)^n-1)/i]. The n is the number of payments Robert would make which is 25. The answer would be $3749.98. 

Final answer:

Robert Hitchcock needs to make an annual deposit of $832.70 from his 40th to his 64th birthday at a 12% annual interest rate to accumulate $500,000 by his 65th birthday.

Explanation:

Robert Hitchcock wishes to save $500,000 by his 65th birthday, planning to make equal yearly deposits from age 40 to 64 at a 12% annual interest rate. We will calculate the necessary annual deposit using the formula for the future value of an annuity, which is FV = P * [((1 + r)^n - 1) / r], where FV is the future value, P is the annual deposit, r is the annual interest rate, and n is the number of deposits. To solve for P (the annual deposit), we rearrange the formula to P = FV / [((1 + r)ⁿ - 1) / r].

Given FV = $500,000, r = 12% or 0.12, and n = 25 years (from 40 to 64 years old), we calculate:

P = $500,000 / [((1 + 0.12)²⁵ - 1) / 0.12]

Plugging the numbers into the formula gives:
P = $500,000 / [(9.64629371 - 1) / 0.12]

P = $500,000 / [72.0524476 / 0.12]

P = $500,000 / 600.43623

P = $832.70

Therefore, Robert Hitchcock must make an annual deposit of $832.70 to achieve his goal of $500,000 by his 65th birthday.

Imagine a firm that manufactures textiles (pants and shirts). list the four categories of resources, and for each category, give an example of a specific resource that the firm might use to manufacture textiles

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A firm that manufactures textiles (pants and shirts) has human resources, physical resources, financial resources, and raw materials.

Here are the four kinds of resources that a company producing textiles (pants and shirts) could employ, along with examples of particular resources for each category:

Personnel Resources

Skilled labor, including pattern makers, seamstresses, and quality control inspectors, is an example of a resource.

Materials Resources

Examples of resources include tools and machinery including sewing machines, cutting boards, textile printers, and ironing equipment.

monetary resources

An example of a resource would be money for the purchase of raw materials, machinery, and equipment, as well as money for marketing, operating costs, and research and development.

Input Materials:

Fabrics (such as cotton, silk, and polyester), threads, buttons, zippers, dyes, and other components utilized in the manufacture of shirts and pants are examples of resources.

Hence, The company needs these resources to make textiles successfully and efficiently, enabling them to fulfill consumer demand for high-quality shirts and pants.

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Final answer:

A textiles firm uses four categories of resources: labor (factory workers), capital (equipment like sewing machines), land (factory space and raw materials like cotton), and entrepreneurship (the leadership and vision to combine these resources to make desirable products)

Explanation:

The four categories of resources, also known as factors of production, include labor, capital, land, and entrepreneurship. For a firm that manufactures textiles:

Labor: This refers to the workforce of the company, such as factory workers who operate the machines and sew the textiles. Capital: These are the machinery and equipment used for textile production. For example, sewing machines, looms, and even the factory buildings themselves. Land: This includes the physical space where the factory is located, as well as natural resources like cotton used in the manufacturing of textiles. Entrepreneurship: This is the initiative to combine the three other factors of production into a successful business. An example here would be the business insight to manufacture high-demand textile goods and manage supply chains effectively.

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The na+/k+ atpase moves sodium in the __________ direction compared with the direction it travels through sodium leakage channels.

Answers

It moves in the opposite direction. Na+/K+-ATPase is a catalyst found in the plasma layer. It is sodium-potassium adenosine triphosphatase, otherwise called the 'Na+/K+ pump', 'sodium-potassium pump', or essentially 'sodium pump', for short. 

The chemical moves Na+ (sodium) particles out of the cell and replaces them with K+ (potassium) particles. This keeps the Na+ particles outside of the cell film and keeps the K+ particles within the cell layer. The procedure works the other way of dispersion.

If u.s. per capita gdp is $50,000 and grows at 5% per year, what will u.s. per capita gdp be in 70 years?
a.$400,000
b.$800,000
c.$1.2 million
d.$1.6 million

Answers

The answer would be C 1.2 million dollars

To raise wealth and stimulate private spending, suppose the central bank lowers interest rates, making stock market investment relatively attractive. which stock market index would you monitor to judge the effectiveness of the policy: the dow jones industrial average or the s&p 500?

Answers

The effectiveness of the policy might be best monitored using the S&P 500, because it draws from a broader set of companies. The Dow Jones Industrial Average is an index of 30 leading companies. While it reflects the overall health of the stock market, it does not provide enough information about small companies.

A family paid $99,000 cash for a house. fifteen years later, the house was sold for $195,000. if interest is compounded continuously, what annual nominal rate of interest did the original $99,000 investment earn?

Answers

Starting with the continuous compound interest formula, we have A = Pe^rt where P is the principal amount to be invested, r is the rate of annual interest to be compounded continuously, t is the period of time in years for which the amount P invested, A is the total amount in the account at the end of time t.

Given that a family paid $99,000 cash for a house and it was sold for $195,000 after fifteen years. Now we have to find the annual nominal rate of interest did the original $99,000 investment earn if interest is compounded continuously. Substituting the values we have P=$99,000, A=$195,000, t =15 years.

Hence, the equation above becomes 195,000 = 99,000e^r(15) => e^r(15) = 195,000/99,000 => e^r15 = 65/33.

ð  Ln(e^r15) = ln (65/33) => 15rln€ = 0.67788

ð  R = 0.67788 /15 = 0.045192 = 4.52%

The annual nominal rate of interest is 4.52%.

Condominiums usually require a monthly fee for various services. at $235 a month, how much would a homeowner pay over a period of 10 years for living in this housing facility? total fee $ 2350

Answers

Calculate for the number of months present in a period of 10 years. This can be done by using the proper conversion factor and dimensional analysis. Consider that there are 12 months in a year such that,
  
    (10 years)(12 months/ 1 year) = 120 months

Solving for the total fee,
    Total fee = ($235/month)(120 months) = $28,200

ANSWER: $28,200

Final answer:

To find the total condominium fees over 10 years, multiply the monthly fee of $235 by the number of months in 10 years (120). The total amount comes to $28,200.

Explanation:

To calculate the total condominium fee over a period of 10 years, first understand that a monthly fee of $235 is charged. To find the total amount paid over 10 years, we need to calculate the monthly payments aggregated over the years. 10 years consists of 10 x 12 months, which is 120 months.

The total fee paid over 10 years is therefore 120 months times $235 per month. Using a simple multiplication:

120 months x $235/month = $28,200

So, a homeowner would pay a total of $28,200 in condominium fees over the span of 10 years.

The national center for education statistics reports that the proportion of college freshmen who return to the same school for their sophomore year is 0.73. suppose we select a random sample of 400 freshmen from across the nation.

Answers

Final answer:

The question requires the application of principles of probability and statistics to calculate probabilities using the binomial distribution, given a freshman retention rate and a sample size.

Explanation:

The question involves basic concepts of probability and statistics, specifically focusing on the calculation and interpretation of the binomial distribution. When dealing with a national average proportion of college freshmen returning for their sophomore year (0.73) and examining a sample size of 400, a student can use the binomial distribution to calculate various probabilities. For example, one could calculate the probability exactly 292 out of the 400 freshmen return (since 0.73 multiplied by 400 equals 292), or find the probability that more or less than this number return.

Additionally, using a large sample size allows one to approximate the binomial distribution with a normal distribution, simplifying calculations and making it possible to apply various statistical methods such as confidence intervals or hypothesis tests to assess college retention rates or related research questions.

Case company allocates $5 overhead to each unit produced. the company uses a plantwide overhead rate with machine hours as the allocation base. given the amounts below, how many machine hours does the company expect in department 2?

Answers

Let Department 2 Machine hours Be x, and using the equation below. 

Find  ATQ :

          5= (440000 + 245000) / (74000 + x)

          => 370000 + 5x = 685000

          =>x = 63000

 

Therefore, there are 63,000 machine hours that the company expects in Department 2.

 

For high levels of quantity supplied where firms have reached near maximum capacity, supply becomes less elastic because firms may need to invest in additional capital in order to further increase production.

Answers

The answer is that the given statement is True.
When firm has achieved greatest creation limit, firm should make extra speculation to extend generation plants and to accomplish this , firm should build the costs of the item which will influence the supply versatility.

At high levels of quantity supplied near maximum capacity, supply becomes less elastic because firms may need significant capital investments and time to further increase production, limiting their responsiveness to demand.

High levels of quantity supplied, where firms are operating near their maximum capacity, can indeed result in a situation where the supply becomes less elastic. This occurs because firms may need to make substantial investments in additional capital, such as new machinery or production facilities, to further increase their production. These investments require time, resources, and planning, and firms may not be able to respond quickly to changes in demand.

As a result, the supply of the product may become less responsive to price changes or shifts in demand, making it less elastic. In such cases, even if prices rise significantly, the supply may not increase proportionally due to the limitations of capacity and the time required to expand production.

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Total revenue, in $millions, for apple computers was 42,905 in 2009, 65,225 in 2010, and 108,249 in 2011. the average growth rate of revenue during these three years is closest to:

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$108249-$42905= $65344 $65344 divides by 3 since it is a three year period gives you the average rate of growth in $millions. $21781.33333 in $millions

Using a decision support system to determine market share is a

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Using a decision support system to determine market share is a use of the data system module. This includes getting data on competitors, including their prices for similar items.
Using a decision support system to determine a market share is a PRODUCTION FUNCTION.
Decision support system is a tool used by companies to support production planning, competitive market analysis, supply chain analysis and subsequent manufacturing system. The decision support system is made up of information which support decision makers in making suitable decisions form market entry.

Research shows that just ________ minutes of exercise can help calm you for as long as 24 hours.

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the answer is 20 minutes
The reserach find that even after only 20 minutes of exercise, your metabolic rate will accelerate for the gull 24 hours.
Not only that, 20 minutes of exercise also release enough endorphins which reduce your perception fo pain and misery which will defintely help you to feel calm

The journal entry to record a return of merchandise purchased on account under a periodic inventory system would be

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Go to hw is hard .com

If the relevant population is 268 million people and the number of people in the labor force is 148 million, the labor force participation rate is

Answers

Given:
Population, P = 268 million
Labor force, LF = 148 million

The labor force participation rate is
LFPR = LF/P = 148/268 = 0.552

Note:
P, the population includes the number of people who are eligible to join the labor force.

Answer: 0.552

A one-brand-name strategy is useful when the marketer wants the brand to appear to be a local brand, or when regulations require localization.
a. True
b. False

Answers

B. false

A one brand name strategy would be like McDonalds, Call everything the McRib, McDouble, it makes it nationlized, not localized

Many people dream of opening their own restaurant someday and restaurant supply houses provide easy finance options for equipment purchases. also, a high growth is projected for the restaurant industry sector. according to porter's five-force model, this is one of the reasons why the _____ in this industry is so high. failure rate exit barrier threat of potential entrants technological breakthrough

Answers

This is why the threat of potential entrants in this industry is so high. Because of all of the opportunities and financing plans, it is easy for someone who wants to start a restaurant to do so. The threat of potential entrants to other restaurants remains high because of new restaurants always popping up.

Of fifo or lifo, which method would produce the more favorable cash flow? fifo, because of it produces lower income tax expense fifo, because of it produces higher income tax expense lifo, because of it produces lower income tax expense lifo, because of it produces higher income tax expense no difference in cash flow

Answers

FIFO stands for First In First Out and LIFO stands for Last In First Out.
Answer: LIFO produces more favorable cash flow because LIFO PRODUCES LOWER INCOME TAX EXPENSE.
During inflation, LIFO approach is adopted for tax benefits. With the rise in prices, LIFO produces higher cost of sold amounts of goods.

If a person starts investing $100 per month starting at age 21, and that money earns a 7% return every year, how much will this person have when turning 70 years old? For ease of calculation, assume starting balance of $0 and annual contributions of $1,200 (12*$100).

Answers

look on google for many answers hope this helps

A nominal interest rate is defined as "the opportunity cost of holding or using money." explain what you understand this definition to mean.

Answers

A nominal interest rate means very low interest rates therefore we can use money for long duration by paying very low interest rate. We can hold this money for land duration. We also invest this money in other investment plan that gives better returns. This nominal interest rate is very helpful for running any business.

Experts estimate that ________ of sustainability occurs at the design stage

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The answer is 80% of the sustainability. They believed decisions are often made from 80% of the design and its cause. This 80 % percent is composed of the designer's design and the engineering cost. If these designs do not work well, many people would use them as prototypes.

An agency that offers accreditation for health-oriented websites is ____.

Answers

An agency that offers accreditation for health-oriented websites is URAC.
UARC promotes a continuous development in the quality and efficiency of healthcare management through the process of accreditation, education, and measurement. It is a non-profit organization that under the name of Utilization 
Review Accreditation Commision in 1990.

"when more tenured workers publish best practice information on the it solutions' knowledge management system, they are providing"

Answers

The more tenured workers are providing a knowledge transfer. In organizational theory, knowledge transfer is the practical problem of transferring knowledge from one part of the organization to another. Like knowledge management, knowledge transfer seeks to organize, create, capture or distribute knowledge and ensure its availability for future users.
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