You work at the IT Help Desk in your company. An employee calls to report a problem with her workstation and a service ticket is assigned to you. You respond to the service ticket immediately and arrive at the employee's workstation within minutes; however, when you begin speaking to her, you can;t understand what she is saying because she is speaking Spanish, and you do not understand Spanish. What should you do?

Answers

Answer 1
find the nearest worker that knows Spanish or find a costumer that speaks Spanish so they can convert it into English
Answer 2

To help a Spanish-speaking employee, speak slowly, use active listening, and seek assistance from a bilingual colleague if needed. Set clear goals and maintain communication.

When you encounter an employee who speaks Spanish and you do not understand the language, start by remaining calm and patient. Here are some steps to follow:

Communicate Clearly: Speak slowly and clearly in English, using simple words and phrases.Active Listening: Show that you're trying to understand by using gestures, nodding, and repeating what you do understand.Seek Help: Ask if the employee can write down the problem or if there is a bilingual colleague who can assist.Set Goals: Establish specific goals to resolve the issue promptly, and maintain communication to ensure the employee feels supported.

By following these steps, you can effectively address the employee's issue despite the language barrier.


Related Questions

A nursing facility has a gross income of $486,000, fixed expenses of $300,000, and variable expenses of $150,000. what is the approximate percentage of gross profit

Answers

Final answer:

The nursing facility's gross profit is calculated by subtracting fixed and variable expenses from the gross income, resulting in $36,000. The percentage of gross profit is calculated by dividing the profit by the gross income and multiplying by 100, resulting in an approximate profit percentage of 7.41%.

Explanation:

To calculate the percentage of gross profit for the nursing facility, we first need to subtract both fixed and variable expenses from the gross income. The formula for calculating profit is: Profit = Gross Income - (Fixed Expenses + Variable Expenses). Applying this formula, we have: Profit = $486,000 - ($300,000 + $150,000) = $36,000.

Next, to find the percentage profit, we divide the profit by the gross income and multiply by 100. Therefore, the percentage profit is (Profit / Gross Income) * 100 = ($36,000 / $486,000) * 100 = 7.41%. So, the nursing facility's approximate gross profit percentage is 7.41%.

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Which statement describes how cultural diversity may occur? A.As people migrate to new regions, they retain characteristics of their native cultures. A. As people migrate to new regions, they retain characteristics of their native cultures. B.As people connect through social media, they become familiar with foreign cultures. B. As people connect through social media, they become familiar with foreign cultures. C.As international relationships require more cooperation, governments learn to respect cultural differences. C. As international relationships require more cooperation, governments learn to respect cultural differences. D.As local economies become more international, businesses interact with customers from different cultures. D. As local economies become more international, businesses interact with customers from different cultures.

Answers

B. As people connect through social media, they become familiar with foreign cultures

Answer:

The correct answer is letter "A": As people migrate to new regions, they retain characteristics of their native cultures.

Explanation:

One of the main factors countries are rich in cultural diversity relies on migration. Families travel to locations with better economic opportunities carrying all the customs, cultural values, dialects, and lifestyle of their original country. This directly provokes cultural diversity in the target travel country to increase. The U.S. is one of the most complex cultural identities worldwide.

In addition to advertising, MasterCard used competitions (contests) to build excitement and encourage use of the card. These competitions are a form of ______.

Answers

I believe the answer is Promotional Marketing.

Ellen offers to sell her math textbook to Julia for $50. Julia does not respond. Ellen and Julia do not have a contract because they lack the requirement of

Answers

The answer should be c͟o͟m͟m͟u͟n͟i͟c͟a͟t͟i͟o͟n͟, but this question seems a bit vague.

Final answer:

A contract was not formed between Ellen and Julia because there was no acceptance of the offer made by Ellen to sell her math textbook to Julia for $50.

Explanation:

Ellen and Julia lack the requirement of an acceptance for a valid contract to be formed. In contract law, a contract is only formed when there is an offer by one party, an acceptance of the offer by the other party, and consideration (something of value exchanged). Since Julia did not respond to Ellen's offer, she did not express her agreement to the terms of the offer, and thus, there was no acceptance. Without acceptance, there can be no contract between Ellen and Julia.

Choose all that apply. Select all of the advantages of a retirement account. tax free until you withdraw money when you retire highest interest rates deposits may be matched by the company you work for money is taken out of your paycheck before you pay taxes on it high penalties for making withdrawals

Answers

answer:

- tax free until you withdraw money when you retire

- deposits may be matched by the company for which you work

The advantages of a retirement account are tax-free until you withdraw money and It generates profits on top of profits, producing a compounding effect not possible in a typical savings account.

What are the Disadvantages of the Retirement account?

The Following are the disadvantages of the Retirement account:

a challenge in predicting future needs. Unfortunately, the retirement policy payment does not cover all of the costs associated with living after retirement; this issue is rather inevitable.Only a small deduction is permitted.Annuity taxationHigh returns at high risk.

Thus, Your ability to save money for retirement tax-advantageously is enabled by an individual retirement account (IRA). An individual can save money for retirement using an IRA, an account set up with a financial institution, which grows tax-free or does so while deferring taxes.

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Which aspect might be the first to affect a candidate’s first impression on a potential employer before the interview process begins?
A.
attitude
B.
punctuality
C.
body language
D.
communication

Answers

Answer:

The correct answer is the option D: communication.

Explanation:

To begin with, the tool known as communication give the people the possibility to express themself in order to obtain a comfortable answer and action in return. It focuses on the action of letting the other person know what the thoughts are and how that person think. Therefore that before the interview process begins, it is very important to communicate in a proper and formal way to the people who contacted you and also to do it by using technical words as a way to show off your knowledge.

Elmo wrote Kris a check for $601.73, and Kris deposited the check into her checking account. Where was Kris' signature?

Answers

Elmo would sign the check on the front signature line and Kris would sign the back side of the check to authorize it

Answer:

Kris will sign the check on the back side to allow it.

Explanation:

Elmo will sign the check on the signature line in the front, and Kris will sign the check back to approve it.A check is a paper that requires a bank to pay a certain amount of money from the fund of an individual to the individual in whose name the check was given.

The drawer and payee can be human persons or corporate entities.

Entrepreneurs typically possess ___. a a high level of commitment, have a tolerance for ambiguity, are flexible, and tenacious b a set of unique skills that is usually accompanied by advanced degrees in several areas c the ability to easily access capital d specialized technical abilities

Answers

As one, I'd say letter a. Do you have the answer key?

Florence invested in a factory requiring. Federally-mandated reductions in carbon emissions. How will this impact Florence as the factory's owner?

A. Her factory will be worth less once the upgrades are complete.

B. Her factory will likely be bought by the EPA.

C. Florence will have to invest a large amount of capital to update the factory for little financial gain.

D. Florence will have to invest a large amount of capital to update the factory for a large financial gain.

Answers

Answer:

+Florence will have to invest a large amount of capital to update the factory for little financial gain.

Explanation:

Gracies insurance premiums are $131 per month. This year she also paid a 500 deductible and 20% of 3200 for a minor accident. How much was her total health care expense this year?

Answers

131 x 12= 1,572

500 + 1,572 + 640 (20% of 3,200)

= 2,712$

Final answer:

Gracie's total health care expense for the year, including her insurance premiums, deductible, and share of accident costs, amounts to $2,712.

Explanation:

To calculate Gracie's total health care expenses for the year, we have to consider her monthly insurance premiums, the deductible she paid, and her share of the costs for a minor accident. Gracie's insurance premiums are $131 per month, and since there are 12 months in a year, her annual premium cost will be 12 times $131, which equals $1,572.

Next, Gracie paid a $500 deductible. Additionally, she covered 20% of the $3,200 cost for a minor accident, which amounts to $640 (20% of $3,200).

To find her total health care expense for the year, we add up these amounts: the annual premium cost ($1,572), the deductible ($500), and her share of the accident costs ($640). Therefore, Gracie's total health care expense for the year is $2,712.

Most state, federal, and local regulations apple only to large corporation.
A. true
B. false

Answers

the answer is ( true )

If you want to design a dress that makes the wearer look taller, what kind of lines will you use?

Answers

If you want to design a dress that makes the wearer look taller, what kind of lines will you use?

Vertical

Willis Rusch recently purchased a 5-pound box of treats for his dog. The total purchase price was $4.87.What was the price per pound

Answers

Answer

The cost of the one pound of the box is $0.974.

Explanation:

As given

Willis Rusch recently purchased a 5-pound box of treats for his dog.

The total purchase price was $4.87 .

i.e

Cost of 5- pound box = $4.87

Thus

[tex]Price\ per\ pound = \frac{Total\ cost\ of\ 5\ pound\ box}{Total\ box}[/tex]

Putting the values in the above

[tex]Price\ per\ pound = \frac{\$ 4.87}{5}[/tex]

                                     = $ 0.974

Therefore the cost of the one pound of the bos is $0.974.

Osé is afraid to ask Tina on a date because he fears she will say no. José is experiencing A. Negative self-talk. B. Positive self-talk. C. Negative attitude. D. Self-confidence.

Answers

A. He is experiencing negative self talk. He is trying to logically predict the outcome of the situation.

Hunter is an hourly employee in the line that models the total billion dollars as it relates to the number of hours he has worked as a slope of 35 and y-intercept 25 which statement is true

Answers

Hunter's wage is $35 an hour, and appear that he received a signing bonus of $25

Final answer:

Hunter's earnings in billions per hour is represented by the function y = 35x + 25. He earns 35 billion per hour and starts with 25 billion.

Explanation:

Hunter's earnings can be represented by the equation y = 35x + 25. In this equation, 35 (the slope) represents the amount Hunter earns in billions of dollars for every hour worked, and 25 (the y-intercept) represents the starting amount in billions of dollars before any hours are worked. So for every hour that Hunter works, he earns an additional 35 billion dollars on top of his initial 25 billion dollars. For example, if Hunter worked 2 hours, he would then have earned 95 billion dollars (35*2 + 25).

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Sales minus cost of goods sold yields

Answers

Final answer:

Subtracting the cost of goods sold from sales yields the Gross Profit. It represents the profit a company generates after subtracting direct production costs, but before accounting for other expenses such as administrative or sales.

Explanation:

In the world of business, when we subtract the cost of goods sold (COGS) from the sales, it yields what is known as the Gross Profit. The Gross Profit measures a company's efficiency at using its labour and supplies in the production process. It reflects the profit a company makes after paying off its direct production costs but does not account for other costs such as administrative or sales expenses.

For example: If a company has $200,000 in sales and the COGS is $120,000, then the Gross Profit would be $80,000. This profit will then be used to cover other costs and any residual sum is considered net income.

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Final answer:

Sales minus cost of goods sold yields a business's gross profit. This shows how efficiently a company utilizes its supplies and labor in the production process before accounting for other expenses. An example can be a company earning $115,000 of accounting profit from $200,000 of revenue and $85,000 of explicit costs.

Explanation:

The subject of your question relates to business, specifically, sales minus the cost of goods sold. This calculation yields what is known as gross profit. Gross profit shows how efficient a company is in using its supplies and labor during the production process before other expenses are taken into account. Take for example a company that has revenues of $200,000 and explicit costs (cost of goods sold) of $85,000. By subtracting the explicit costs from the revenues ($200,000 - $85,000), you obtain an accounting profit of $115,000. This represents the company's profit after deducting the costs directly associated with producing the goods sold.

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Estimate the time it would take for earth to get 0.1% heavier at this rate.

Answers

I believe the correct answer to your question would be 10 to 14 years for the earth to get 0.1% heavier.

Hope I could help! :)

taneeka borrowed 12,000 for a car for 6 years at an APR of 7.25% her monthly payment will be $206.03 true or false

Answers

Final answer:

The student's claim that Taneeka's monthly payment for her loan is $206.03 is false. By using the formula for calculating monthly payments on loans, we find that the actual monthly payment should be approximately $202.02.

Explanation:

The question has given that Taneeka borrowed $12,000 for 6 years at an Annual Percentage Rate (APR) of 7.25% and it is asked whether the claim that her monthly payment will be $206.03 is true or false. Given this, this scenario falls under the topic of simple interest loan repayment. The monthly payment for such loans can be found using the formula p*r*(1 + r)^n / [(1 + r)^n - 1], where p is the initial loan amount, r is the periodic interest rate, and n is the number of periods. Here, the periodic interest rate is 7.25 % divided by 12, which is approximately 0.60667 %. The number of periods is 6 times 12, which is 72 months.

Substituting these values into the formula, we get a monthly payment of approximately $202.02. This means that the claim that Taneeka's monthly payment will be $206.03 is false.

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Aids is distributed disproportionately throughout the world. approximately ____________ of cases occur in the wealthy industrialized nations.

Answers

The correct answer is - 6%

AIDS is a disease that is very devastating, especially because there hasn't been found a cure for it so far. The disease is not equally distributed throughout the world, but it is mostly represented in the so called ''third world countries'' in Africa, while the number/percentage in the highly developed countries is relatively low.

It is estimated that around 6% of the people with AIDS are living in Western and Central Europe, and North America, which accounts for approximately 2,2 million people.

It is not 100% sure how big the number is actually because lot of people don't know that have it, some because they don't suspect it, some because they do not have the conditions in order to be examined.

During the summer you have made the decision to attend summer school, which
precludes you from working at your usual summer job in which you normally earn $6,000 for the
summer. Your tuition cost is $3,000, books and supplies cost $300, and room and board cost
$1,000. The opportunity cost of attending summer school is

A) $10,300.
B) $6,000.
C) $4,300.
D) $3,300.

Answers

Answer : A) $10300

Solution :

6000

+3000

+300

+1000

= 10300

Final answer:

The opportunity cost of attending summer school includes both the direct costs and the lost earning. Given all the costs and foregone earnings, the total opportunity cost adds up to $10,300.

Explanation:

The opportunity cost of attending summer school takes into account both the direct costs (tuition, books and supplies, and room and board) and the money you would have earned from your summer job that you must forgo. In this case, the total comes to $10,300. This includes the $3,000 cost of tuition, $300 for books and supplies, $1,000 for room and board, and $6,000 of foregone earnings from the job you would not be able to perform. Therefore, the correct answer is A) $10,300.

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A local barnes and noble bookstore ordered 80 marketing books but received 60 books. what percent of the order was missing?

Answers

A local barnes and noble bookstore ordered 80 marketing books but received 60 books. what percent of the order was missing?


To solve this question:

Take the 60 books received and divide them by the total 80 books they ordered.

60/80 = 75%


Barnes and Noble received 75% of the books they ordered so they are missing 25% of them.

Answer:

25% of the Order was missing.

Explanation:

The bookstore ordered a total of 80 Books of Marketing. Out of 80, they got 60 Books. So a total of 20 books were less.

When taking it in percentage, if we divide the no of books received by the total no of books, we would get the percentage of books received. So here is the calculation:

Total Number of Books Ordered: 80

Total Number of Books Received: 60

Percentage of Books Received: (60/80) * 100 = 25%

A ________ is an enclosed facility from society both socially and physically, where all inhabitants share all aspects of their lives daily.

Answers

Your answer is TOTAL INSTITUTIONS. Hope I helped!

Answer:

prison

Explanation:

list 3 of the must dos on a college visit.

Answers

- Talk to students on campus and ask about the college
- get financial aid information
- explore the academic department

what major advantage does a partnership have that a sole proprietorship does not

Answers

Final answer:

A partnership can raise more capital than a sole proprietorship due to multiple contributors and offers tax advantages, plus potential protection of personal assets in certain cases like an LLP. However, all partners share liability for the business's actions and debts. By contrast, sole proprietorships can find fundraising challenging and owners face unlimited personal liability.

Explanation:

One major advantage that a partnership has over a sole proprietorship is its ability to raise more capital. Unlike a sole proprietorship, which is typically funded by a single individual, a partnership allows multiple people to contribute assets, offering greater financial resources for the business. Furthermore, a partnership is often subject to little government regulation, and each partner only pays taxes on their share of the income, as the business itself does not incur its own tax liabilities. Additionally, certain forms of partnerships, like a limited liability partnership (LLP), can offer protection for each partner's personal assets, meaning they may not be at risk in case the business fails.

However, there are also downsides to a partnership. Partnerships come with shared responsibility, meaning that partners are responsible for each other's actions, which could include debts and legal liabilities. If one partner acts irresponsibly, it may affect the others. Moreover, partnerships have limited lifespans; if a partner leaves or passes away, the organization needs to be restructured or may dissolve.

Sole proprietorships, on the other hand, can find it more difficult to raise funds and the owner faces unlimited personal liability, potentially risking personal assets if the business encounters bankruptcy or legal issues.

In the _____ marketplace model, ec technology is used to streamline the purchasing process in order to reduce the cost of items purchased, the administrative cost of procurement, and the purchasing cycle time. +

Answers

The answer is "buy-side marketplace model".


The buy-side marketplace is a model in which associations endeavor to purchase required items or administrations from different associations electronically. A noteworthy strategy for purchasing products and enterprises in the buy-side model is the turn around closeout. The buy-side model uses EC technology to streamline the buying procedure. The objective is to decrease both the expenses of things bought and the managerial costs engaged with obtaining them. Moreover, EC technology can abbreviate the buying process duration.  

Which feature helps businesses address customer grievances?
A. automated answering machine
B. caller identification
C. interactive voice response
D. personal information manager

Answers

C. interactive voice response

Answer:

The answer is the interactive voice response.

Explanation:

The answer is C.

The action that allows citizens in some states to call for the removal of a state official over issues of wrongdoing or misconduct is called a(n)

Answers

Answer: C. Recall

Explanation:

Which of the following is a way to buy stocks ?
A. Online through a company web site
B. Through hiring a stockbroker
C. E-mailing the order to a stockbroker
D. Buying directly on the stock market

Answers

Final answer:

Stocks can be bought through an online broker, by hiring a stockbroker, emailing an order to a stockbroker, or in the traditional method, through transactions on a stock exchange facilitated by a broker.

Explanation:

To buy stocks, there are several methods available:

Online through a company website: Many stock brokerages now allow individuals to trade stocks online with zero trading fees. Examples of these platforms include TD Ameritrade, E-Trade, Robinhood, and Fidelity Investments.Through hiring a stockbroker: A stockbroker acts on behalf of the client to execute orders to buy and sell shares. Brokerage firms are the intermediaries that facilitate this process.E-mailing the order to a stockbroker: While less common today, you can still communicate with a stockbroker via email to give instructions for stock transactions.Buying directly on the stock market: Typically, individuals cannot purchase stocks directly from the stock market; they need a membership, which is usually held by brokers. Individual investors will usually go through a broker to trade on stock exchanges like the New York Stock Exchange or the London Stock Exchange.

Martin is thinking about pawning his watch to get some quick money to pay his bills if he gets the money from the pawnbroker what type of loan will it most likely be.

Answers

A pawnshop loan , which of course is not traditional

Answer:Single payment loan (Apex)

Explanation:

John looks at his budget and notices that, because of additional expenses this month, he will be unable to pay all of his bills. He is thinking about getting a cash advance but isn't sure. What should John do?

Answers

I would say an overdraft. As overdraft facility allows the facility holder to withdraw money from the account despite having no balance. There is a limit on the amount that can be overdrawn from the account. The overdraft limit is usually set by the bank basis the amount of working capital, creditworthiness of borrower and security offered by borrower.

I've also provided some advantages and disadvantages for using a overdraft.


I hope it helped you!

Answer:

The correct answer is "Find reliable and relevant info and visit a representative from the bank to find out about special fees"

Explanation:

Due to the additional expenses that Juan has had this month, to have more money and to face the accounts payable he should look for information from reliable sources, to obtain a bank loan with preferential rates. This way he won't have to pay back much money later.

Have a nice day!

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